Help Centre

Yes, customers can browse vendors, send enquiries, and use basic planning tools at no cost. Premium features like unlimited event pages, RSVP tracking, and guest lists are available with the Customer Premium plan ($9.99/3 months).

Unlimited folders & notes, unlimited favourites, shareable event pages with RSVP, guest self-service RSVP via link, guest list with dietary tracking, countdown timer on event pages, and priority support.

Create an event page with a custom link (e.g. planmyevent.com.au/e/my-wedding). Share it with guests via WhatsApp, SMS, or email. Guests can see event details, countdown timer, and RSVP directly — no login required.

When you create a shareable event page (Premium feature), guests can open your link and respond with their name, dietary requirements, and +1 status. You see all responses in your 'Shareable Links' page with attending/declined counts.

No! Guests simply open your event link, enter their name, and click 'Attending' or 'Can't Make It'. No sign-up or login required.

Visit their profile and fill out the 'Request Quote' form with your event details. The vendor will contact you directly via the contact method you provide (email or phone).

Click 'Save to Favourites' on any vendor profile. Free users can save up to 10 favourites. Premium users get unlimited.

The status on your enquiry will change from 'NEW' to 'READ' once the vendor views it in their dashboard. You'll see this update in My Event → My Enquiries.

Yes, go to My Event → My Enquiries and click the ✕ button. This permanently removes it and the vendor will no longer see it.

Event Planner (1 folder), Budget Tracker, Day Timeline (1 folder), Vision Board (3 notes), up to 10 favourites, and 1 static event page. Upgrade to Premium for unlimited access.

Click 'List Your Business', create an account, and fill in your details. You can start with a free listing — no credit card required.

Free: 1 photo, 2 enquiries total, limited description (no contact details allowed). Standard ($29/3 months): 8 photos, 20 enquiries per quarter, full profile, shareable profile link, 1 deal/package listing. Premium ($59/3 months): 12 photos, unlimited enquiries, featured badge, priority search, social media links, business hours, custom profile link, 2 deal/package listings.

Free plan: 2 total. Standard plan: 20 per quarter. Premium plan: Unlimited. Once you hit your limit, customers can't send new messages until you upgrade.

Standard gives you full profile, 8 photos, 20 enquiries, reviews, website link, and shareable profile link. Premium adds unlimited enquiries, 12 photos, featured badge, priority in search, social media links, direct contact display, business hours, and gold highlighted card.

Yes! Standard and Premium vendors automatically get all Customer Premium features (unlimited event pages, RSVP, guest list) included — no need to pay separately.

Go to your Vendor Dashboard and click 'Upgrade Plan', or visit the Pricing page. Payment is via Stripe (credit/debit card).

Yes, cancel anytime from your Dashboard. Your plan stays active until the end of the billing period (3 months), then downgrades to Free.

Customers fill out a form on your profile. You'll see enquiries in your Dashboard. Standard and Premium plans show full contact details (email, phone, event date). Free plans show blurred contact details.

Yes, use the 'Pause Listing' button in your Dashboard. Your profile will be hidden from search until you reactivate.

Premium vendors get a ⭐ Featured badge on their profile and cards, gold border highlighting in search results, and are always listed first in their category.

Customers must sign in to leave a review. Each user can only review a vendor once. Reviews are displayed for Standard and Premium vendors only.

Standard and Premium vendors can set a custom URL like planmyevent.com.au/v/your-business-name. Share it on business cards, social media, or anywhere — it's your mini website on PlanMyEvent.