Help Centre

Yes, customers can browse vendors, send enquiries, and use basic planning tools at no cost. Premium features like unlimited event pages, RSVP tracking, and guest lists are available with the Customer Premium plan ($9.99/3 months).

Unlimited folders & notes, unlimited favourites, shareable event pages with RSVP, guest self-service RSVP via link, guest list with dietary tracking, countdown timer on event pages, and priority support.

Create an event page with a custom link (e.g. planmyevent.com.au/e/my-wedding). Share it with guests via WhatsApp, SMS, or email. Guests can see event details, countdown timer, and RSVP directly — no login required.

When you create a shareable event page (Premium feature), guests can open your link and respond with their name, dietary requirements, and +1 status. You see all responses in your 'Shareable Links' page with attending/declined counts.

No! Guests simply open your event link, enter their name, and click 'Attending' or 'Can't Make It'. No sign-up or login required.

Visit their profile and fill out the 'Request Quote' form with your event details. The vendor will contact you directly via the contact method you provide (email or phone).

Click 'Save to Favourites' on any vendor profile. Free users can save up to 10 favourites. Premium users get unlimited.

The status on your enquiry will change from 'NEW' to 'READ' once the vendor views it. When they reply, you'll see their response directly in your 'My Enquiries' page — no need to check your email.

Yes, go to My Event → My Enquiries and click the ✕ button. This permanently removes it and the vendor will no longer see it.

Event Planner (1 folder), Budget Tracker, Day Timeline (1 folder), Vision Board (3 notes), up to 10 favourites, and 1 static event page. Upgrade to Premium for unlimited access.

Click 'List Your Business', create an account, and fill in your details. You can start with a free listing — no credit card required.

Free: 1 photo, 5 enquiries, limited description, profile QR code only. Standard ($29/3 months): 8 photos, 20 enquiries/quarter, full profile, job tracker, availability calendar, QR codes (profile, enquiry, deals, WiFi), 1 deal listing, in-app reply. Premium ($59/3 months): 12 photos, unlimited enquiries, visual calendar, all QR types including custom URL & vCard, featured badge, priority search, social media links, 2 deal listings.

Free plan: 5 total. Standard plan: 20 per quarter. Premium plan: Unlimited. Once you hit your limit, customers can't send new messages until you upgrade.

When a logged-in customer sends you an enquiry, you'll see a 'Reply' button in your dashboard. Your reply appears instantly in their 'My Enquiries' page — no email needed. Guest enquiries (not logged in) don't have in-app reply.

The Job Tracker lets you move enquiries through stages: New → Quoted → Booked → Completed. Add notes, quote amounts, and never lose track of a lead. Available on Standard and Premium plans.

Mark dates as Available (green), Booked (red), or Unavailable (grey). Add optional time ranges (e.g. 9am–5pm) and notes. Customers see your availability on your profile before enquiring — fewer wasted messages. Standard gets a date picker, Premium gets a full visual calendar.

Free: Profile QR (black & white). Standard: Profile, Get a Quote, My Deals, WiFi QR codes with custom colours and sizes. Premium: All of the above plus Custom URL and Contact Card (vCard) QR codes. Use them on business cards, stall banners, flyers, invoices, and vehicle signage.

Standard gives you full profile, 8 photos, 20 enquiries, job tracker, basic availability calendar, reviews, website link, shareable profile link, and basic CRM (leads, proposals, contracts, invoices with limits). Premium adds unlimited enquiries, 12 photos, visual calendar, all QR types, featured badge, priority in search, social media links, business hours, full CRM with automations, questionnaires, inventory, unlimited documents, and PDF downloads.

A built-in business management tool included with Standard and Premium plans. Track leads through a pipeline (New → Contacted → Qualified → Won), send professional proposals and contracts, issue invoices (Australian format with ABN), manage projects with tasks, and create reusable templates. Standard gets basic CRM with limits (20 leads, 5 documents/quarter, 3 projects). Premium gets unlimited everything plus automations, questionnaires, and inventory management.

Create invoices with your business name, ABN, line items (description, qty, price, tax), and payment terms. Click 'Mark Ready' to get a shareable link. Send it via WhatsApp, SMS, or your own email. Your client views it online — no login needed. Track when they view it and mark as paid. Premium vendors can download as PDF.

No. Invoices, proposals, and contracts are all shared via links. Clients open the link, view the document, accept proposals, or sign contracts — all without creating an account on PlanMyEvent.

Yes! Standard and Premium vendors automatically get all Customer Premium features (unlimited event pages, RSVP, guest list) included — no need to pay separately.

Go to your Vendor Dashboard and click 'Upgrade Plan', or visit the Pricing page. Payment is via Stripe (credit/debit card).

Yes, cancel anytime from your Dashboard. Your plan stays active until the end of the billing period (3 months), then downgrades to Free. Your data is kept.

Yes, use the 'Pause Listing' button in your Dashboard. Your profile will be hidden from search until you reactivate.

No. All communication happens through our enquiry system. Your contact details are never shown publicly on your profile.

No. We never take a cut of your earnings. You pay a flat subscription fee — all bookings and payments between you and your client are 100% yours.