Privacy Policy

1. Introduction

PlanMyEvent ("we", "us", "our") operates planmyevent.com.au across desktop, mobile, and tablet (collectively the "Website").

PlanMyEvent is committed to protecting the privacy of individuals and is bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Commonwealth) (the "Act"). We will only collect, use or disclose personal information in accordance with the Act and this Privacy Policy.

By using the Website, subscribing to our services, or entering into an agreement with us, you are taken to have read and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.

2. Information We Collect

PlanMyEvent may collect personal information from you in a number of ways, including when you:

• Register to use our Website as a Customer or Vendor
• Subscribe to a paid plan
• Send an enquiry to a Vendor
• Leave a review on a Vendor profile
• Use our planning tools (Event Planner, Budget Tracker, Timeline, Vision Board)
• Contact us for support
• Browse our Website (via cookies and analytics)

Account information: Name, email address, password (encrypted).

Vendor information: Business name, email, phone, location, category, description, photos, website, social media links, business hours.

Enquiry information: Customer name, email, phone, event date, event type, message content.

Event page & RSVP data: When guests RSVP via a shareable event page, we collect their name, attendance status, dietary requirements, and plus-one details. This data is visible to the event page creator only.

Planning data: Event checklists, budget items, timeline entries, notes, and favourites.

Payment information: Processed securely by Stripe. We do not store credit card details on our servers.

Usage data: Pages visited, features used, IP address, browser type, device information, referring website.

We do not collect sensitive information as defined under the Privacy Act 1988, such as racial or ethnicity information, political opinions, criminal records, or health information.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Platform
• Connect Customers with Vendors via enquiries
• Process subscription payments via Stripe
• Display vendor profiles publicly on the Website
• Send service-related communications (account updates, enquiry notifications)
• Personalise your experience on the Website
• Analyse usage patterns to improve our services
• Prevent fraud, abuse, and security threats
• Comply with legal obligations

We may use your information to contact you about our services, updates, or promotions. You may opt out of marketing communications at any time.

4. Information Sharing & Disclosure

We share information only in these cases:

• Enquiries: When a Customer sends an enquiry, their contact details (name, email, phone, event details) are shared with the Vendor they contact. For Free plan Vendors, contact details are hidden — only the message and customer name are visible.
• Public profiles: Vendor business information (name, category, location, description, photos) is displayed publicly on the Website.
• Reviews: Customer reviews (name and comment) are displayed publicly on Vendor profiles.
• Payment processing: Payment data is shared with Stripe for transaction processing. Stripe's privacy policy governs their use of this data.
• Service providers: We may share information with trusted third-party service providers who assist us in operating the Platform (e.g., hosting, analytics), subject to confidentiality obligations.
• Legal requirements: When required by Australian law, court order, or to protect our rights and safety.

We do not sell your personal information to third parties.

We do not share your planning data (checklists, budgets, timelines, notes) with anyone. This data is private to your account.

5. Data Storage & Security

Your data is stored securely on Amazon Web Services (AWS) servers in the Asia-Pacific (Sydney) region, Australia.

We implement security measures including:

• Encrypted authentication via AWS Cognito
• Secure HTTPS connections
• Access controls and role-based permissions
• Regular security updates

While we take reasonable steps to protect your information, no data transmission over the internet can be guaranteed to be 100% secure. Please notify us immediately if you become aware of any security breach.

6. Cookies & Tracking

We use essential cookies for authentication and session management. We may also use analytics tools to understand how visitors use our Website.

We collect non-personally identifiable information including browser type, operating system, pages viewed, and referring website. This information is used to improve our services.

If you do not want information collected through cookies, you may disable them in your browser settings. Some features of the Website may not function properly with cookies disabled.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to your personal information held by us
• Correction: Request correction of inaccurate or outdated information
• Deletion: Request deletion of your account and associated data
• Opt out: Opt out of marketing communications
• Portability: Request a copy of your data in a readable format

To exercise these rights, contact us at support@planmyevent.com.au. We may require identity verification before processing your request.

8. Data Retention & Deletion

We retain your data for as long as your account is active. When you delete your account:

• Your personal profile data is removed immediately
• Vendor listings are removed from public view immediately
• Planning data (checklists, budgets, notes) is deleted within 30 days
• Enquiries you sent may remain visible to the Vendor
• Reviews you left may remain on Vendor profiles (anonymised)
• Some data may be retained for legal, accounting, or fraud prevention purposes

9. Third-Party Services

We use the following third-party services:

• Amazon Web Services (AWS): Hosting, database (DynamoDB), file storage (S3), authentication (Cognito) — servers located in Sydney, Australia
• Stripe: Payment processing — data may be processed internationally per Stripe's privacy policy

Each service has their own privacy policy governing their use of data. We recommend reviewing their policies.

10. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

11. Changes to This Policy

We may update this policy from time to time. We will notify users of significant changes via email or Website notification. Continued use of the Website after changes constitutes acceptance of the updated policy.

12. Complaints Process

If you have concerns about how we handle your personal information, please contact us at support@planmyevent.com.au. We will investigate and aim to resolve complaints within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Website: www.oaic.gov.au
• Mail: GPO Box 5218, Sydney NSW 2001

13. Contact Us

For privacy-related enquiries:

Email: support@planmyevent.com.au

Location: Melbourne, Victoria, Australia